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Terms & Conditions

When you purchase goods from you enter into a legally binding agreement with us on the following terms. Please read these terms carefully as they affect your rights and liabilities.

The following terms reflect the basis for purchase by you and the sale by us of items described on this site.


  • The Seller, we, us or our – Norfolk Quality Plants
  • The Customer, you or your - The client, The person settling the account
  • The Contract – The agreement between us and you for the purchase of goods.
  • The Goods – Living plants which are available for purchase from this website.
  • This Website – The website of present on the world wide web.

Basis of the Sale
Our aim is to give you a clear description of the plants we sell however, you understand that there are inevitably some slight variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only.

We only accept orders based on stock being available, your address being correct and in our specified delivery area and your payment method being authorized for the transaction. If we cannot obtain full payment prior to dispatch, we may cancel the contract and suspend delivery.

In the unlikely event of a price amendment between us receiving your order and us dispatching it we will contact you for relevant instructions. Prices quoted are inclusive of VAT where applicable.

Please see our Delivery page for full details.

Our elected courier service will deliver the goods to the address you specified in your order. It is important that this address and any specified information is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We aim to deliver within the time specified on our delivery page but cannot be held responsible for factors beyond our control.

We ensure all ordered plants are graded to meet our high standards of quality before delivery to you. However, in the unlikely event that you take delivery of a plant and it is of poor quality when you take it out of the box, contact us immediately. We may ask you to send us photographic evidence so that its condition on arrival to you is as described.

"Please be aware of seasonal variances in deciduous plant varieties as foliage will be lost during the Autumn/Winter months and may not be representative of the product pictures on the website"

Provided that you have contacted us within 3 days of receiving a damaged or plant of poor condition we will be happy to arrange for a refund or replacement. See our Delivery Page for further information on returns.

The Customer will assume ownership of the goods once we have received payment in full and the goods have been successfully delivered. We cannot accept liability for loss or damage for goods once they have been delivered in accordance with your instructions.

If you do decide to cancel your order contact us immediately at Due to our quick order process the sooner you contact us the sooner we can deal with your request as any delay could see your order, or part of it already sent for dispatch. Any orders dispatched before you notify us may incur a charge to cancel them.

Security and Privacy
All relevant Privacy details can be found on our Privacy Policy page.

Your payment details will be handled using PayPal's secure server. We do not handle your payment details so you can be assured your details are safe.

Norfolk Quality Plants is a trading name of Jasmine Nursery Ltd